Privacy Policy
We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, store, and protect the information you provide when interacting with our website, products, and services.
1. Information We Collect
We may collect the following types of information:
Personal Information:
Name, email address, phone number, business details, project details, and any information you submit through contact forms or enquiries.
Technical Information:
IP address, browser type, device information, cookies, and website usage data collected automatically when you visit our website.
Project or Business Information:
Details provided when requesting quotes, submitting project briefs, or engaging with our products and services.
2. How We Use Your Information
We use the information collected to:
- Provide information about our wall, floor, and roof panel systems
- Process enquiries and communicate with you
- Send quotes, proposals, invoices, and project updates
- Improve our website, services, and customer experience
- Comply with industry, regulatory, or safety requirements
- Manage customer accounts and provide after-sales support
- Share relevant updates, educational content, and marketing materials (you may unsubscribe at any time)
3. Disclosure of Information
We will never sell your information.
We may share your information only with:
- Trusted service providers who assist in delivering our services
- IT, hosting, email, and security providers
- Regulatory bodies when legally required
- Internal staff members involved in customer service or project management
- All third parties are required to maintain confidentiality and comply with Australian privacy laws.
4. Data Security
We take reasonable steps to safeguard personal information from loss, misuse, unauthorised access, modification, or disclosure.
This includes secure servers, encrypted communications, controlled access, and ongoing monitoring.
5. Cookies and Website Tracking
Our website uses cookies and analytics tools to improve user experience and identify website usage trends.
You may disable cookies through your browser settings, though some website features may not function correctly.
6. Access to Your Information
You can request access to or correction of your personal information at any time by contacting us.
We will respond within a reasonable timeframe in accordance with Australian privacy laws.
7. Links to External Sites
Our website may include links to third-party websites.
We are not responsible for the privacy practices or content of external sites.
8. Updates to This Policy
We may update this Privacy Policy periodically. Any changes will be reflected on this page with a revised effective date.
9. Contact Us
For questions regarding this Privacy Policy or to request updates to your information, please contact us directly.